What is Kaizen
How can we best serve the client, our colleague or vendor? We purpose to continually change for the better, to know the truth of every situation and take ownership to change. Clients get better product at a total lower cost; employees receive more joy from a days work; ownership is rewarded with sustainable growth.
Improve every day
Big things have small beginnings. Work is seen often as frustrating toil, yet every person making one tiny improvement every day adds up to a big transformation for everyone. The customer might enjoy doing business with us; the employee might see their job more as a hobby; our vendors might get to like us enough to work together.
Dig for the Truth
Issues and waste hide their roots from sight, below the soil. It is our job to expose them to the light. Asking “why” a few times reveals the source of the problem. Choosing to know and show the truth allows one to put into place something that prevents the same issue from sprouting again. We encourage both colleagues and customers to help us in this process.